To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. And any safety seals must not be damaged and all labels are retained. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shoppers-market.com or using our Contact Us page.

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@shoppers-market.com, or using our Contact Us page.

Damages and Issues With Your Product

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right for you. 

Exceptions / Non-returnable Items

We understand that sometimes products may not work for everyone. Due to the nature of our products, we have some exceptions and non-returnable items:

1. Opened or used beauty products cannot be returned.
2. Personalized or customized beauty products cannot be returned.
3. Gift cards are non-returnable and non-refundable.
4. Clearance items are non-returnable and non-refundable.
5. Final sale items are non-returnable and non-refundable.
6. Samples and trial sizes are non-returnable and non-refundable.

If you have any questions or concerns about our return policy, please feel free to contact us. We want you to be completely satisfied with your purchase and will do our best to accommodate your needs.

Exchanges / Replacements

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please note that we may not be able to provide an exact replacement if the product is out of stock or discontinued. In this case, we will offer a similar product or a refund for the item.

If you have any questions or concerns about our exchange or replacement policy, please feel free to contact us. We are here to help and want to ensure that you are completely satisfied with your purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.